I just had an online conversation with a software developer, where his language was less than respectful. Rather than escalate, I stepped back and let him know I was done talking about the issue.

I'm learning more to take those steps back. I can't change other people when they use inappropriate language.

People in a customer service role who aren't capable of talking professionally with customers need to learn their skills. It's not up to me, the customer, to teach them that.

Lisa Shea, Owner